Privacy Policy

Introduction

This Privacy Policy explains how subir-calidad-de-imagen.com ("we", "us", or "the service") collects, uses, and safeguards your information when you use our AI-powered image enhancement and upscaling tool. By accessing the service, you consent to the practices described here.

Information We Collect

To provide and improve the service, we collect the following types of information:

1. Account Information — The email address and credentials you provide when you create an account, used to manage your subscription, credits, and history.
2. Images You Upload — The photographs and pictures you submit for AI enhancement (JPG, PNG, or WebP, up to 10 MB each).
3. Usage Data — Information about how you interact with the service, including features used, scaling factors selected (2X / 4X), and the number of credits consumed.
4. Device and Technical Information — Device type, operating system, browser, and an anonymized browser fingerprint used solely to enforce the free-trial limit.
5. Payment Information — Billing details handled by trusted third-party payment processors (such as Stripe). We never store full card numbers on our servers.
6. Cookies — Small data files used to remember your language preference, session, and to operate the service.

How We Use Your Images

Images you upload are processed by our AI model to enhance quality, remove noise, restore details, and upscale resolution. Your images are processed with end-to-end encryption and are automatically deleted from our servers within 24 hours of processing. We do not store, share, or use your photos to train our models, and we do not show them to third parties. You can enhance your images anonymously without leaving a digital trace.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the image enhancement service.
• Process payments, grant credits, and manage subscriptions.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud, abuse, and free-trial circumvention.

Data Sharing

We do not sell your personal information or your images. We may share data only in these limited cases:

• With service providers (AI processing, payment, storage) who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Retention

Account information is retained while your account is active and is deleted upon your request. Uploaded images are deleted automatically within 24 hours. Payment records are retained as required by law for accounting and tax purposes.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information and account. You can do this through your account settings or by contacting us at support@subir-calidad-de-imagen.com.

Children's Privacy

The service is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@subir-calidad-de-imagen.com.